1. Return Eligibility
At ASFashionCollections, we strive to provide high-quality products. Returns or replacements are accepted only under the following conditions:
Returns are accepted only if:
- The product received is damaged, defective, or incorrect
- The return request is made within 48 hours of delivery
- The product is unused and in its original packaging
- The original invoice or proof of purchase is available
We do not accept returns for:
- Change of mind
- Design or color dislike
- Size issues (unless incorrect size delivered)
- Minor color differences due to screen settings
2. Return Request Process
To request a return or replacement, please follow these steps:
- Email us at asfashioncollection21@gmail.com within 48 hours of delivery
- Include the following details:
- Order ID
- Product name
- Reason for return
- Clear photos or video showing the issue
Our team will review your request and respond within 1–2 business days.
3. Replacement Policy
If the return is approved:
- We will arrange a replacement of the same product (subject to stock availability).
- If the same product is not available, an alternative product or refund will be offered.
Replacement shipping charges will be covered by ASFashionCollections if the issue is due to our error.
4. Refund Policy
Refunds are processed only under the following conditions:
- Product is out of stock
- Replacement is not possible
- Return request is approved after inspection
Refund details:
- Refund will be processed within 5–7 business days after approval
- Refund will be issued to the original payment method
- Shipping charges may not be refundable unless the return is due to our error
5. Cancellation Policy
Orders can be cancelled only:
- Before the order is shipped
Once the order is shipped, cancellation requests cannot be accepted.
To cancel an order, contact us immediately:
📞 7013583235
📧 asfashioncollection21@gmail.com
6. Damaged Package Handling
If you receive a package that appears damaged:
- Take photos or video before opening
- Report the issue within 24–48 hours of delivery
- Send the details to asfashioncollection21@gmail.com
Failure to report within the specified time may result in rejection of the return request.
7. Non-Returnable Items
The following items are not eligible for return:
- Used products
- Products without original packaging
- Products damaged due to customer handling
- Items purchased during special clearance sales (if applicable)
8. Refund Processing Time
Once your refund is approved:
- Refunds will be processed within 5–7 business days
- It may take additional time depending on your bank or payment provider.
9. Contact Us
For return, refund, or cancellation requests, contact:
ASFashionCollections
📞 Phone: +91 7013583235
📧 Email: asfashioncollection21@gmail.com
🌐 Website: asfashioncollections.com